OnPulse Response: Yes!
Here’s What We Did:
First, our Health Assistant talked with the client, obtained their medical history, and listened to their description of the symptoms they were experiencing, as well as their complaints about previous care. Our Health Assistant contacted the client’s former care providers and requested their medical records. Next, the OnPulse team reviewed the medical records and held a round-table clinical team discussion and created a plan of care. Then our Health Assistant connected with the client and explained the details of the plan, including which providers would be involved, proposed treatments, and possible outcomes. The client was happy with the plan they received and agreed to move forward with the team recommendations. Finally, the Health Assistant provided the client with new referrals to curated, qualified clinicians who were the best fit for the client’s needs.